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Sticky:EVE Launcher update on May 21, 2013

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Author	Thread Statistics \| Show CCP posts - 39 post(s)
Anonymouse Reporter01 Royal Amarr Institute Amarr Empire 0	Posted - 2013.05.21 23:24:00 - [1] - Quote Shanerous Lorenthien wrote: Problems with the new launcher when I got home today. Symptoms: 4) Takes about 20 minutes to validate install. ( I wish it was a speedy 20 minute validation as at the 25 minute mark I'm still at: (1/4): VALIDATING CLIENT : 50.4% I only have one account with 3 Alts so nothing fancy. Luckily I started a 14 day skill train yesterday and should be good for June.
Anonymouse Reporter01 Royal Amarr Institute Amarr Empire 0	Posted - 2013.05.22 00:04:00 - [2] - Quote Anonymouse Reporter01 wrote: Shanerous Lorenthien wrote: Problems with the new launcher when I got home today. Symptoms: 4) Takes about 20 minutes to validate install. ( I wish it was a speedy 20 minute validation as at the 25 minute mark I'm still at: (1/4): VALIDATING CLIENT : 50.4% I only have one account with 3 Alts so nothing fancy. Luckily I started a 14 day skill train yesterday and should be good for June. At 59 minute mark the Client was validated and I've clicked the button to launch client. Left hand side of Launcher has cleared and the Gerbils in the processor appear to be sleeping on the job as CPU usage has flatlined. Three minutes later CPU activity is jumping up and down like a slow motion yo-yo.
Anonymouse Reporter01 Royal Amarr Institute Amarr Empire 0	Posted - 2013.05.22 00:35:00 - [3] - Quote CCP Atropos wrote: Regarding the slow startup time of the new EVE Launcher: the first time the new EVE Launcher starts up, it needs to determine the state of your client installation. This requires it to analyse every file in your installation. This will take some time, since the EVE client is somewhere around 12Gb in size. However, after this point, the checksums will be saved in the Launcher's cache folder. Clearing out the Launcher's cache folder will obviously delete this file, requiring you to re-analyse your installation. If people are finding that they need to spend a lengthy amount of time analysing their installation every time they start up, I would beg them to file a bug reporting, and provide the logs that their Launcher is generating, and saving into it's cache folder. It took an hour to validate the client and hopefully the checksums have been saved to cache. At the 30 minute mark after hitting the button to start the client launch/login I have the two instances of launcher.exe but no CPU usage, I/O at a slow virtually non-existent dribble, etc. At what point do I declare this puppy dead?
Anonymouse Reporter01 Royal Amarr Institute Amarr Empire 0	Posted - 2013.05.22 01:06:00 - [4] - Quote Perramas wrote: CCP Atropos wrote: Also, in case it needs reiterating, we really need the detailed logs that the Launcher writes out to it's cache folder to be able to help diagnose what's gone wrong in the situations where people are still failing to log in/update/patch or whatever. Please, please, please file a bug report and attach the logs. EDIT The logs can be found under the launcher/cache folder inside your EVE installation. The logs show nothing. In my case not quite true, I have an hour of file validations, followed by two lines of 'client validation plus SetClientUpToDate set True. The last line of the log file has Sending the following JavaScript code to the browser setPlayButtonEnabled 'Client is ready'. No further log entries for the next hour after trying to login. Log submitted in bug report but I suspect more log information is required. There was mention that there had been an update to instructions but I didn't see a link on the posting that said there had been an update/correction. Where are the instructions for creating a more detailed Log?
Anonymouse Reporter01 Royal Amarr Institute Amarr Empire 0	Posted - 2013.05.22 02:29:00 - [5] - Quote Kyonko Nola wrote: My god, the new launcher is slow as 'ell. It took 3 mins to validate client. Nice to see somebody using an Intel 50 GHz dual core processor, my 2.66GHz Gerbil spun its wheels for 1 hour to validate then the Launcher process hung. Edit... I only have one account
Anonymouse Reporter01 Royal Amarr Institute Amarr Empire 2	Posted - 2013.05.23 12:09:00 - [6] - Quote Is there a thread for today's patch failures?

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